Donoho Insurance
Effective Date: October 18, 2026
Donoho Insurance ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, forms, appointment scheduling tools, and communications with us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.
By using our website or providing information to us, you acknowledge this Privacy Policy.
Depending on how you interact with us, we may collect the following types of information:
Contact information: Name, email address, telephone number, mailing address, and other contact details you provide.
Insurance inquiry information: Information you voluntarily provide when requesting an insurance quote, asking about insurance products, scheduling an appointment, or requesting assistance.
Communication preferences: Your preferences regarding telephone calls, emails, and SMS text messages, including consent records and opt-out requests.
Appointment and service information: Appointment dates, inquiry history, and information necessary to respond to your requests.
Website usage information: Certain technical information, such as IP address, browser type, device information, pages visited, and interactions with our website, where collected through server logs, cookies, or similar technologies.
Please do not submit sensitive personal information through general website forms unless specifically requested through an appropriate process.
We may use collected information to:
Respond to your questions and insurance inquiries.
Provide requested insurance information and assist with quote requests.
Schedule, confirm, and remind you about appointments.
Communicate with you regarding services you have requested.
Send SMS text messages or other communications when you have provided the applicable consent.
Send promotional or marketing communications only where permitted by law and supported by the required consent.
Operate, maintain, secure, and improve our website and services.
Maintain records of consent, communication preferences, and opt-out requests.
Comply with applicable legal, regulatory, and recordkeeping requirements.
We do not use your SMS consent as authorization to send unrelated categories of messages for which you have not consented.
Donoho Insurance may offer SMS text messaging for individuals who voluntarily opt in to receive text messages.
Depending on your request and the type of consent you provide, messages may include:
Responses to insurance inquiries and quote requests.
Appointment confirmations, reminders, and scheduling updates.
Customer service communications and requested insurance information.
Promotional offers or marketing messages, if you separately opt in to receive marketing texts.
How you opt in: You may opt in by entering your mobile telephone number and affirmatively selecting the applicable, optional SMS consent checkbox on our website or through another authorized consent method. The consent language will identify the type of messages you are agreeing to receive.
Providing a telephone number alone does not constitute consent to receive SMS messages. SMS consent is not a condition of purchasing insurance, obtaining a quote, or receiving our services.
Message frequency: Message frequency may vary depending on your requests, appointments, and the messaging program to which you have consented.
Message and data rates: Message and data rates may apply. Your wireless carrier's standard rates may apply to messages sent or received.
Opting out: You may opt out of SMS messages at any time by replying STOP to a text message from us. After processing your request, we will stop sending the applicable messages, subject to applicable legal requirements.
Help: For assistance, reply HELP to a message from us or contact us using the information provided in the Contact Us section of this policy.
We do not sell or share mobile telephone numbers, SMS opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that help us operate our website, manage customer communications, maintain our contact records, or deliver SMS messages. These providers may use the information only as necessary to perform services on our behalf and subject to applicable contractual and legal restrictions.
SMS consent and opt-in information will not be shared with third parties for their own marketing purposes. All other categories of information-sharing exclusions described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except with service providers that assist us in delivering our messaging services.
We may also disclose information when required by law or when necessary to protect our rights, comply with legal obligations, or address security and fraud concerns.
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve performance.
Depending on the tools enabled on our website, these technologies may collect information such as browser type, device information, pages visited, and interactions with website content.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
If analytics, advertising, or other tracking technologies are enabled, their use and any associated data sharing will be subject to applicable law and any required consent.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
Access to personal information is limited to authorized individuals and service providers who need it for legitimate business purposes.
Information may be processed or stored through third-party service providers that support our website, customer relationship management, scheduling, and communications systems.
Although we take reasonable measures to safeguard information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain required business records, resolve disputes, and comply with applicable legal obligations.
Depending on applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information, subject to legal and regulatory retention requirements.
Withdraw consent for communications where consent is the basis for processing.
Opt out of marketing communications.
Opt out of SMS messages by replying STOP.
Ask questions about how your information is collected, used, or shared.
To submit a privacy request, please contact us using the contact information below. We may need to verify your identity before completing certain requests.
Opting out of marketing communications does not necessarily prevent us from sending non-promotional communications that are necessary to fulfill a request, provide a service, or comply with legal obligations, where permitted by law.
Our website may use third-party services for website hosting, scheduling, customer relationship management, analytics, and communication delivery. These services may process information as necessary to provide their functions.
Our website may also contain links to external websites. We are not responsible for the privacy practices of websites we do not control. We encourage you to review the privacy policies of those services before providing personal information.
Our website and SMS messaging program are intended for individuals who are at least 18 years old. We do not knowingly solicit personal information through our general website forms from individuals under 18. If we become aware that information has been collected inappropriately from a minor, we will take reasonable steps to address it, subject to applicable legal requirements.
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, or legal requirements.
Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact:
Donoho Insurance
Website: https://www.donohoinsurance.com
Email: [email protected]
Phone: (317) 900-2652